Help CenterINCLUDED STANDARD SOFTWARE SUPPORT
Real Support, Not an Automated Bot
Every Arreya subscription comes with Standard e-ticket software-only related support with a 48-hour response (during regular business hours). We have never outsourced support to AI bots or offshore services. Anytime you message Arreya support, real technicians on our team triage your request. Our included Standard support works great for customers who are used to working with graphic design software and need occasional help with software-related questions or troubleshooting. If you want a more timely response or 1:1 support, we recommend adding one of our Arreya Care packages to your monthly subscription.
- Tech Support Chat or Email Follow-Up
- Support for Scheduling, Widgets, Editor, Media, and Users
- 48-Hour Response Time
- E-Ticket Inquiries Only Included with Basic Support
Standard Support Does Not Include:
After-Hours Support | Weekends & Holidays | 3rd Party Device Support | Player Device or Network Troubleshooting | Custom Development | Digital Design
To learn more about your support options or to sign up for Arreya Care, visit our website and go to the [GET SUPPORT] link in the top navigation header. Navigate to the bottom of the [GET SUPPORT] page to the section entitled "Adding Arreya Care to Your Subscription is Easy". Select your package and follow the payment prompts.
GET MORE WITH ARREYA CARE
The Extra Support You Need Beyond Arreya Software
Arreya Care goes beyond the Standard support scope of software-only inquiries and includes troubleshooting for your internal devices, firewall connections, service outages, and more. Tickets are submitted via our e-ticketing system and we strive for resolution within 24-hours during regular business hours.
You can purchase Arreya Care in 3-Hour and 10-Hour increments and add more hours as needed. Go to the [GET SUPPORT] link in the top navigation header. Navigate to the bottom of the [GET SUPPORT] page to the section entitled "Adding Arreya Care to Your Subscription is Easy". Select your package and follow the payment prompts.
Arreya Care Includes:
- Arreya Software Support
- Chrome Hardware Support & Troubleshooting
- Device Management & Ongoing Implementation
- Network Troubleshooting with an Arreya Technician
- E-Ticket Inquiries with Live Support Calls with Priority Contact
- 24-Hour Response Time
Arreya Care Support Does Not Include:
Weekends & Holidays | Non-Recommended Device Support | Custom Development | Digital Design
To sign up for Arreya Care, visit our website and go to the [GET SUPPORT] link in the top navigation header. Navigate to the bottom of the [GET SUPPORT] page to the section entitled "Adding Arreya Care to Your Subscription is Easy". Select your package and follow the payment prompts.