Downloading Device Logs in Google Admin Console

An important feature for troubleshooting device issues, is the ability to remotely capture and download device logs for a specific device.

1. After logging in to your Admin console, go to Devices > Chrome Devices and click a serial number to get into the individual device settings.
2. On the left side of the screen you'll see the option to Capture Logs. Click Capture Logs to begin the download.
3. Once the capture is completed it will indicate the logs are ready for download from the Details Page. This is the page you should already be on.
4. In order to download the logs, under the center info screens, look for the category  System activity and troubleshooting. It should be near the bottom.
5. In this category you should see System logs, click the date listed underneath it to download the logs in a zip file.
6. Email the device logs to Arreya Support and we will analyze them for any issues.

Please visit Getting started with Chrome Device Management  for more information regarding Chrome Device Management.

Arreya's best-in-class digital signage software is device agnostic. If you do not have ChromeOS or a Chrome device, you can use with any one of our recommended devices. 

Still need help? If you're an Arreya Care subscriber or Standard Support customer–please contact us by navigating to our website and clicking Get Support in the top navigation header. Please take a moment to complete the included form, then click submit. Your inquiry will be assigned a ticket number for assistance. Arreya Care subscribers receive priority 24-hour response Monday through Friday, 8:00 am-5:00 pm CST. Standard Support customers can expect a response within 48-hours. Click here to purchase Arreya Care.