My Device is Showing "Offline" in the Dashboard

An offline device is typically caused by an internet connection issue.

Here are some troubleshooting steps to determine the cause -

1. Verify there are no internet outages or security changes that may affect your device
2. In the "Device" section of the Arreya manager app, press the "refresh" button next to the device
3. Reboot the device. If the device is still having issues, reboot the device again and at the Arreya loading screen, press "Connection Test".
4. If your devices are managed in the Google Admin Console, you can uninstall the Arreya app. To do so, within the Google Admin Console, locate "Devices" -> "Chrome" -> "Devices". Find the device you want to uninstall the app from, and move the device into the "No App" Organization Unit (OU). After moving the device to the "No App" OU, move the device back to the OU it was in previously. 

Still need help? If you're an Arreya Care subscriber or Standard Support customer–please contact us by navigating to our website and clicking Get Support in the top navigation header. Please take a moment to complete the included form, then click submit. Your inquiry will be assigned a ticket number for assistance. Arreya Care subscribers receive priority 24-hour response Monday through Friday, 8:00 am-5:00 pm CST. Standard Support customers can expect a response within 48-hours. Click here to purchase Arreya Care.